Privacy Policy

At GuardianShield IT Solutions, protecting your privacy is a top priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services. We are committed to complying with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) and relevant privacy laws in the United States.

Information We Collect

We collect information necessary to provide and improve our cybersecurity and IT support services. This includes:

• Personal Identification Data: such as your name, postal address, and contact details.
• Technical Data: information about your devices, software, and endpoints to enable installation, monitoring, and support of security solutions.
• Usage Data: details about how you interact with our online platform and the services we provide to diagnose issues and improve functionality.
• Support Requests: any information you provide during IT helpdesk communications or consulting engagements.

How We Use Your Information

Your data is used solely for delivering and enhancing our cybersecurity and IT support services, including but not limited to:

• Installing and configuring antivirus and security software.
• Monitoring threats and providing timely notifications.
• Performing malware and virus removal or endpoint security management.
• Implementing updates and patches to maintain software security.
• Providing consulting and helpdesk support.
• Backup and recovery services for your data.

Lawful Basis for Processing

We process your personal information under the following lawful bases:

• Consent: When you provide explicit permission.
• Contractual Necessity: To fulfill our service contracts with you.
• Legal Compliance: To comply with regulatory obligations.
• Legitimate Interests: Pursuing legitimate business interests while respecting your rights and freedoms.

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information only in the following circumstances:

• With trusted service providers who assist us in delivering our services under strict confidentiality agreements.
• If required by law enforcement or government authorities in compliance with legal processes.
• To protect against fraud, unauthorized access, or security threats.

Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes physical, administrative, and technical safeguards aligned with industry best practices.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or contractual obligations. After such periods, we securely delete or anonymize your data.

Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data, subject to certain conditions.
• Object to or restrict processing in certain circumstances.
• Request data portability where applicable.
• Withdraw consent at any time when processing is based on your consent.

To exercise these rights, please contact us via mail at:

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience and analyze platform usage. You may manage your cookie preferences through your browser settings. We do not use tracking technologies to collect sensitive personal data without explicit consent.

International Transfers

If we transfer your personal data outside your country of residence, we ensure such transfers are conducted in compliance with applicable data protection laws through appropriate safeguards like standard contractual clauses or other approved mechanisms.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services following updates constitutes acceptance of those changes.

Contact Information

If you have any questions or concerns related to this privacy policy or your personal data, please reach out to us by postal mail at the address provided above.